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I added an alias, but it doesn't work!
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Take a look at help <alias you added>. If the alias the bot has listed doesn't match what you're giving it, chances are you need to quote your alias in order for the brackets not to be evaluated. For instance, if you're adding an alias to give you a link to your homepage, you need to say:
alias add mylink "format concat http://my.host.com/ [urlquote $1]"
and not:
alias add mylink format concat http://my.host.com/ [urlquote $1]
The first version works; the second version will always return the same url.
This FAQ applies to: Any version.
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